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Open Our Privacy Policy

We keep this page focused on the records that matter to your account: registration details, login history, device signals, and payment references.

Account recordsCookie controlsDevice signalsLocal law

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Explore How We Handle Data

cinaturbo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy applies to data we need to run account checks, payment reconciliation, security monitoring, and support records. When you use DANA, OVO, GoPay, or QRIS, we store the transaction reference, time, and amount so we can match it to your wallet and answer disputes quickly.

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We do not use that data for unrelated purposes. Where local law requires a different handling step, we follow the applicable rule for your location, and access or eligibility remains available only where local law permits. If you change your number or device, we may ask
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you to confirm the account again before any privacy request is processed. We also keep audit logs for a limited period so we can show when a request was opened, updated, or closed, then remove or anonymise the record when the retention window ends. If you
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ask for a copy or correction, we may request the same registered email and a short verification step before we touch the record.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS READY

Switch to the Right Contact

The fastest way to reach us is through the same account you use every day, because it lets us verify your request before we touch any…

RETENTION AND ACCESS

Browse Retention and Security

We handle privacy with a narrow data set and short access paths. Session cookies remember your language choice, signed-in state, and the last page you opened, while device…

Account records

We store your registration details, login time, and support history so we can verify you before making changes.

Cookie use

Our session cookies remember language, signed-in state, and the last page you opened.

Device checks

When a new phone or browser appears, we may ask for a fresh sign-in and send a confirmation step.

Payment logs

If you use DANA, OVO, GoPay, or QRIS, we retain the reference, time, and amount only for matching and support.

Retention window

We keep each record only for the period needed for account handling, security checks, and any legal duty that applies…

Change requests

To request a correction, copy, or closure, use live chat or the email in your account area.

Open Common Privacy Questions

These questions cover the parts people ask us about most: what we store, why we store it, how long it stays, and where to send a change request. If your account details, payment record, or device signal needs to be corrected, we use the same verification step before we act, so your request stays tied to your own profile and the reply comes back through the channel you used.

We keep only what is needed to run your account: name, contact details, login history, device signals, and payment references. If you use DANA, OVO, GoPay, or QRIS, we also keep the matching transaction record.

Our session cookies remember language, signed-in state, and the page you left last. On mobile or desktop, they help us show the right wallet state and reduce repeated logins without using your data for unrelated purposes.

Device data helps us spot unusual sign-ins, keep your session stable, and show the right wallet state when you switch from Android to desktop. We use it for access checks, not for unrelated profiling.

Send the request through live chat, email, or the in-account form after login. Include your registered email and phone number so we can match the profile before we share a copy or make a correction.

Yes. If your phone number, email, or payment route changes, ask us to update the profile. We may ask for a fresh sign-in or a short verification step before the record is changed.

We keep records only as long as needed for account handling, support history, payment checks, and legal duties that apply in your location. When the retention period ends, we remove or anonymise the data.

Yes. When local law requires a different handling step, we follow that rule and provide access only where local law permits. If a request cannot be completed, we explain the reason through the same contact path.

Open Our Privacy Policy

Switch to the Right Contact

Browse Retention and Security

Account records

Cookie use

Device checks

Payment logs

Retention window

Change requests

Open Common Privacy Questions

01 What data do you keep about my account?

02 Do you use cookies on mobile and desktop?

03 Why do you check my device?

04 How do I ask for a copy of my data?

05 Can I update my phone number or email later?

06 How long do you keep payment records?

07 What happens if local law changes access?

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